He has served on multiple large transformation projects serving clients across a variety of industries. XaaS-centric business models have the potential to reach a broader customer base, encourage the delivery of client-focused products and services, enable efficient exploration of new markets, and ease profit-making activities. With XaaS, businesses can cut costs by purchasing services from providers on a https://www.globalcloudteam.com/ subscription basis. Before XaaS and cloud services, businesses had to buy individual products—software, hardware, servers, security, infrastructure—install them on site, and then link everything together to create networks. Accenture’s EaaS offering helps clients with real-world insights and ideas for making their operating models more agile and developing durable as-a-Service businesses that will scale.
We are assessing individual products and services to determine how we can approach service delivery more broadly and consistently to create a better user experience. What was primarily a technical process of overhauling legacy systems becomes a broader operational and business effort to create greater efficiencies and to engage customers, employees, and business partners in new ways. This effort also entails building a catalog of assets that embody existing IP and establishing platforms for ecosystem investments that can, in turn, lead to new products or even business models. Srivats has spent over 20 years in consulting, most recently leading Deloitte’s Enterprise Operations as a Service (EOaaS) offering. Previous experience includes serving as the deputy for the SAP offering and leading Enterprise Performance Sales Excellence, where he was instrumental in transforming businesses, focusing on Operate to Innovate, cost efficiencies, and margin improvement.
Everything-as-a-service: Modernizing the core through a services lens
The revolutionary ‘pay-as-you-go’ model offered by XaaS is much more suited for the ever-changing market needs, especially those arising due to the ongoing pandemic. Finally, the rapid increase in the global adoption of cloud computing and high-speed internet, combined with consumers who are more informed than ever before, makes XaaS solutions ideal for the future of business operations. Marlin, a Deloitte principal, is the Application Modernization & Innovation offering leader responsible for Application Modernization & Migration, Service Delivery & Business Design, and Quality Engineering practices. He has 20+ years of systems engineering experience and built a very successful hybrid business by scaling inorganic growth from the 2017 innoWakeTM acquisition and establishing Deloitte App Mod Studios in the US, USI, and Senden, Germany. His team is focused on helping clients realize business benefits from modernization and cloud using a portfolio of products that enable an accelerated, highly-automated, low-risk, approach for all technology. Application Modernization & Innovation delivers end-to-end technology and application solutions to enable and improve our clients’ core business operations.
As organizations across industries shift more and more of their IT to as-a-service, XaaS adopters may have to work harder to differentiate themselves. Indeed, more than eight in 10 of our respondents say their companies already use software-as-a-service, infrastructure-as-a-service, and/or platform-as-a-service—and adoption is expected to be nearly universal within the next two years. On its own, shifting to XaaS is unlikely to be enough to gain and sustain an edge in the future.
Special report: The future of Everything as a Service (free PDF)
Dubbed BOST (the business operations systems and technology stack), this working taxonomy has helped break down functional silos by ensuring that all groups approach services and services architecture consistently. IT leadership recognized that the capabilities needed for ACA form processing would be useful in other development projects and with future forms and decided to take a services-based approach to the ACA form design and development. The team charged with building what would become known as the Information Returns Processing system faced a hard deadline of January 2016 to stand up these new service capabilities. Using agile techniques, the team began developing reusable Java-based data processing services that would deliver validated data to a modernized information return database, which was also being developed.
XaaS is a collective term that refers to the delivery of anything as a service. It encompasses the many products, tools and technologies that vendors deliver to users as a service over a network — typically, the internet — as an alternative to providing them locally or on-site to an enterprise. We have deep knowledge of consumption-based and pay-per-use business models and understand the challenges they present.
We understand that modern businesses comprise a number of highly complex, interrelated systems, which is why we don’t view any transformational element in isolation. We can help you think through the implications of the business decisions you’ll need to make as you transition to an as-a-Service model. Adopting as-a-Service business models has become a business imperative for many organizations. Newer companies that launched with these models at the outset are at a considerable advantage. Large, complex, and more entrenched companies face a bigger challenge—both in effecting a successful transformation and in determining the optimal pacing and sequencing of the transition. Companies that have shifted their offerings to an XaaS model have been met with considerable success.
Frontrunners’ more mature approach is also frequently evident in the strategy-related activities they practice. They’re also more likely to adopt an organizationwide data strategy (for example, to help enable data sharing among solutions) and even create a center of excellence for XaaS. On many of these strategy-related activities, Chasers tend to behave much like the Followers, suggesting that they both have their work cut out. Any company that fails to keep up with the latest tech trends risks its profitability and continuity. However, not every enterprise has the liquidity required for a complete overhaul of its existing infrastructure and swift implementation of the latest technological business solutions, especially repeatedly as technology evolves continuously. As such, smaller companies may often experience a lag in the adoption of disruptive technologies.
It’s a huge benefit because the XaaS company is acting as an extension of your team. Instead, businesses can enlist XaaS companies’ help to use these services and integrate them into a business. It makes it far easier for the company to pivot if needed, especially if they’re bootstrapped. If a customer needs to cancel or adjust service, they can grow or shrink with the XaaS company. Duo Security provides “modern access security that is designed to safeguard all users, devices, and applications.” Businesses using Duo Security’s product can require employees to have two-factor or multi-factor authentication enabled.
For both, the focus is on the outcome for the citizen, not the output of the system. Everything-as-a-service isn’t just a new revenue stream or business plan—XaaS is a strategic and operational blueprint that may soon begin upending business and operational models, along with redefining the fundamental goals of core modernization. XaaS companies use cloud computing to deliver their services to millions of customers worldwide. We have created market-relevant and insightful solutions to guide traditional, product-centric businesses and inform their overall XaaS strategy and transformation. Jeff Loucks is the executive director of Deloitte’s Center for Technology, Media & Telecommunications, Deloitte Services LP.
There are several types of XaaS businesses that millions of customers around the world use. To fully understand the different XaaS businesses currently on the market, let’s take a look at 10 of the most common types of XaaS companies now. Instead of building everything in-house, companies can purchase a XaaS product license for an extended period and take advantage of its extensive infrastructure. This website is using a security service to protect itself from online attacks. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Enterprises adopting XaaS also benefit from the swift scaling up or down of all IT infrastructure, enabling them to push their offerings to more audiences without the fear of running out of bandwidth.
Emulating best practices of the Frontrunners may increase your chances for success. With these widespread benefits, it’s not surprising that six in 10 adopters feel they’re gaining some competitive edge through their use of XaaS. However, only 25% report “significant” competitive advantage from their efforts, and the rest are catching or keeping up, or at best gaining a “slight” edge (figure 1).8 In other words, for three-quarters of adopters, there’s still room for improvement. However, a closer look reveals that these benefits are being realized unevenly. And while most adopters reported that as-a-service IT is giving their organization a competitive advantage, they may have to work harder to gain and keep an edge as XaaS becomes ubiquitous. Many companies that adopted XaaS solutions have managed to achieve notable savings in costs, as they no longer have to park capital in different hardware, software, and specialized human resources.
It can be a small but critical step to ensure that you are making the right choice. There are numerous cons of the XaaS model, including security issues, performance outages, and hidden fees passed onto the customer. Businesses can turn to the support team at the XaaS company to help troubleshoot the software or overall business functions. A team can leverage the XaaS company’s expertise and use it as an asset to nudge the business forward. Startups and mature companies will no longer have to invest in bulky, costly hardware and infrastructure needs or hire an extensive amount of full-time employees to build and develop products.
XaaS offerings can scale up or down as needed with IT services delivered on demand by a managed service provider. Industries that traditionally sell hardware, equipment, devices, and/or consumables through CapEx models are shifting to deliver outcomes via “as-a-Service” models to gain a significant competitive advantage. Everything-as-a-Service (XaaS) allows customers to adopt asset-light models and avoid upfront capital expenditure while enabling service providers to establish long-term customer relationships. As enterprises continue to shift from traditional IT to as-a-service, XaaS adopters may have to work harder to gain and sustain a competitive edge. At the same time, with more technology companies offering XaaS solutions, providers may need to up their game to keep their customers’ high expectations satisfied. XaaS solutions are designed in a way that allows them to be easily adapted to most companies’ existing infrastructure.
- To temper your total reliance on the company, you need to make sure that you do proper research when selecting a XaaS company.
- Anything as a service encompasses a number of solutions in the cloud and remote computing domains.
- Equipped with IoT sensors, their service utilizes advanced analytics that track the performance of the engine throughout its lifetime.
- We have created market-relevant and insightful solutions to guide traditional, product-centric businesses and inform their overall XaaS strategy and transformation.
Remarkably, 55% of Frontrunners strongly believe XaaS is critical to their organization’s digital transformation. With XaaS, a company’s data handling and processing capabilities are no longer constrained by the assets they own. Rather, they can scale their asset requirements up or down according to how demand for their services rises or falls. Luckily, as many companies found out, XaaS models provided all these advantages and more. Simply put, enterprises began to realize the value proposition of XaaS during this period of disruption, instability, and uncertainty.